0

Terms & Conditions

1. Introduction

Welcome to The Red Peach! By using our website and services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you should not use our website.

2. Who We Are

3. Ordering from The Red Peach

3.1 Age Restriction

You must be 18+ years old to purchase from our store. By placing an order, you confirm you meet this requirement.

3.2 Payment

We accept credit/debit cards, PayPal, and other secure payment methods listed at checkout. Your payment details are processed securely, and we never store your card information.

3.3 Order Confirmation

Once you place an order, you will receive an order confirmation email. If you do not receive one, check your spam folder or contact us.

3.4 Order Cancellations & Changes

You can cancel or change your order within 1 hour of placing it. After this time, cancellations are only possible if your order has not yet been processed.

4. Delivery & Shipping

4.1 Delivery Times & Costs

Our shipping times and costs outlined in our Shipping Policy. International deliveries may be subject to customs duties, VAT, or import taxes, which the customer is responsible for.

4.2 Discreet Packaging

All orders sent in plain, unbranded packaging for your privacy.

4.3 Delivery Issues

If your order does not arrive within the estimated time, contact us, and we will investigate with our couriers.

4.4 More Delivery FAQs

How can I track my order?
You’ll receive a tracking link via email once your order ships.

Is The Red Peach packaging discreet?
Yes — it’s plain, unbranded and secure.

Which courier services do you use?
Royal Mail, DPD, UPS, DHL – depending on your location.

What is your Returns and Refunds policy?
30-day return policy for unopened items. Faulty items replaced or refunded. See our full policy.

What if I’m out when my order arrives?
Couriers may leave it in a safe place or leave a note for collection.

5. Returns & Refunds

Our full Returns & Refunds Policy explains the process for returning items. Unopened & unused products can be returned within 30 days. Faulty or damaged products replaced or refunded. Naturally, due to hygiene reasons, opened or used items cannot be returned unless faulty.

6. Your Account & Responsibilities

If you create an account, keep your login details secure. Do not share your account with others. We reserve the right to suspend or close accounts if we suspect misuse or fraudulent activity.

7. Product Information & Disclaimer

We strive for accuracy, but product descriptions, images, and pricing may occasionally contain errors. The Red Peach is not responsible for any misuse of products. Always follow the manufacturer’s guidelines.

8. Privacy Policy

8.1 What Information We Collect

8.2 How We Use Your Data

8.3 How We Keep Your Data Secure

Data is stored on encrypted servers, access is restricted to authorized staff, and we do not sell or share your data with marketers.

8.4 Sharing Your Data

We only share data with:

8.5 Cookies & Tracking

We use cookies to improve performance and personalize content. Disabling cookies may affect functionality.

8.6 Your Rights

8.7 Third-Party Links

We are not responsible for the privacy practices of external websites.

8.8 Policy Updates

This policy may change. Latest version will always be posted on our website.

9. Governing Law

These Terms & Conditions are governed by UK law. Disputes will be resolved in UK courts.

10. Contact Us

Email: admin@theredpeach.co.uk
Address: Cobalt 389 Newport Rd Cardiff CF24 1TP